Service Manager

Amherst Chrysler is looking for a dynamic individual to run their Service Department.  The ideal candidate will have strong decision making and multi-tasking abilities, effective administration and management capabilities, strong concentration when dealing with numbers and statistics and have excellent interpersonal and communication skills.  

Responsibilities include:
  • Ensure high quality service and repairs are provided to customers.
  • Manage the Service Department to achieve sales, profits, and efficiency by maximizing production, controlling costs, marketing, building clientele and establishing solid employee relationships.
  • Direct and schedule activities of all staff.
  • Forecast goals and objectives for the department.
  • Prepare and manage annual operating budget.
  • Monitor the flow of work in the Service Department.
  • Keep abreast of new equipment and tools and recommend purchases.
  • Maintain service records and reporting procedures required by FCA Canada.
  • Observe work order trends (hours per RO, dollar sales per Service Advisor).
  • Establish processes and standards to ensure customer satisfaction and efficient operations. 
  • Review completed jobs for quality control purposes. 
  • Handle all escalated customer complaints.
  • Hire, educate, motivate, guide and evaluate staff to review activities and concerns.
  • Conduct daily/weekly meetings with department staff to review activities and/or concerns.
  • Provide technical knowledge to employees and customers when required. 
  • Attend all in-house group meetings when required. 
  • Ensure health and safety standards are adhered to. 
  • And perform any other duties as required. 

This is a full time salaried position with performance incentives.  Performance based on year over year results, gross profit achievement, RO's generated and in providing a high level of customer satisfaction as measured by FCA Canada.  

The ideal candidate will have a High School Diploma or Collage/University degree.  Must have 5 years combined experience in an automotive dealership (e.g. Sales, Service Advisor, Technician, and/or Shop Foreman) or a minimum 5 years combined management experience elsewhereor an accounting designation.  A general understanding of vehicle mechanics is a definite asset as well as knowledge of marketing and finance.  

We offer a competitive base salary (depending on qualifications) as well as a monthly bonus opportunity based on performance along with a group health plan.Other benefits to be discussed during the interview process.

This is a career opportunity. If you think you're the ideal candidate for the job please apply in strict confidence to: Mike Allen, Dealer Principal/GM, 

Contact

Amherst Chrysler Limited

118 Robert Angus Drive
Directions Amherst, NS B4H 4R7

  • Sales: (902) 667-1500
  • Service: (902) 667-1500
  • Parts: (902) 667-1500

Hours

  • Monday 8:00am-6:00pm
  • Tuesday 8:00am-6:00pm
  • Wednesday 8:00am-8:00pm
  • Thursday 8:00am-8:00pm
  • Friday 8:00am-6:00pm
  • Saturday 9:00am-3:00pm
  • Sunday Closed